Help & FAQ
Everything you need to download, open, and use your SketchUp model library.
📥 How to download
1
Use desktop app
For large folders, use the cloud app — not the browser.
2
Pick a cloud
Google Drive, Dropbox or TeraBox — whichever you prefer.
3
Download by need
Grab only the categories you need now. It is faster.
4
Resume anytime
Reopen the cloud app to continue an interrupted download.
Important Use the desktop application instead of downloading large folders directly from your browser.
Tip Download only the categories you currently need — it is faster and more reliable.
New Computer? Install your cloud app on the new PC and sign in with the same account.
Lost Files? Your library stays in the cloud — just sign in again to re-download.
Library Updates New models added often. Revisit your shared cloud folder anytime.
iPad Users Use the Drive/Dropbox app, not Safari, for large downloads.
🧭 Works on every device & software
Windows
macOS
Laptop
Desktop
iPad
SketchUp 2021+SketchUp 2022SketchUp 2023SketchUp 2024SketchUp 2025V-RayEnscapeD5 RenderLumion
❓ Frequently asked questions
I cannot find the download link.
Check your purchase email first.
If it is missing, contact us and we’ll resend it immediately.
If it is missing, contact us and we’ll resend it immediately.
The download stopped.
Use the official cloud application instead of downloading through the browser.
Can I use another computer?
Yes.
Simply log into the same cloud account.
Simply log into the same cloud account.
Can I download again?
Yes.
Unlimited re-downloads.
Unlimited re-downloads.
Do I have lifetime access?
Yes.
One payment. Lifetime access.
One payment. Lifetime access.
Do I receive updates?
Yes.
Future library updates are included.
Future library updates are included.
Which SketchUp versions are supported?
SketchUp 2021+
SketchUp 2022
SketchUp 2023
SketchUp 2024
SketchUp 2025
SketchUp 2022
SketchUp 2023
SketchUp 2024
SketchUp 2025
✉️
Need help?
Questions about your order? Email us anytime and we’ll reply fast.